We took a chance and drove up to Lynnwood after absolutely terrible service and a snobbish attitude at the SODO location on 1st Ave. BOY WHAT A DIFFERENCE! Cathy gave us great service from the start. We knew sort of what we wanted - a combination of luxury vinyl plank and carpet to replace the seriously old wall-to-wall carpet throughout our condo. Cathy walked us through several options and was very clear that supply could be an issue with some products because of the COVID renovation boom. The carpet was no problem, and she was able to get the LVP we chose from another Great Floors location. The quote was spot on what we were hoping for and she even provided additional product details our HOA needed to approve the project. I want to give an extra shout out to the installation teams. These aren't your average Home Depot/Lowes labor-for-hire teams. The LVP installation was complicated because the previous owner had glued cork under all the carpeting on the first level. (Seriously, glue was slathered everywhere.) It was a mess. It took extra time and a lot of cleanup, which we were prepared for, but Greg and his team did a brilliant job AND got done within the construction window for our building. The carpet installation was one-day breeze in comparison. To top it all off -- Cathy found us some extra savings at the end of the project! We love her! We couldn't be happier with the outcome. Lesson learned: If you use GreatFloors and want to be treated like a real customer, avoid the downtown store and drive out to Lynnwood.

We recently got our hardwood installed. While we had some hiccups in getting the wood due to Covid delays. Once the wood arrived, the whole experience had been smooth. The installer arrived on the scheduled time and worked overtime to ensure the best quality is delivered. I was a bit nervous at start but was super happy with the end result. I would also like to call out for professionalism of Ibrahim and his crew and how well they took care of the whole project. I cannot imagine to do another job around flooring anywhere else. Thank you Great floors.