We could not be more pleased with the entire process of working with Trish to choose our new flooring and have it installed. From the moment we walked into the store, we felt absolutely no pressure, but we were able to get all our questions fully answered. After we made our selection, Trish scheduled a visit to our home on her way home from work that very day. She took time to measure, make helpful suggestions, place the order, and put us fully at ease with our options and choices. The demolition of the existing flooring and installation of the new Mohawk Scorched Oak was performed by crews that were professional, pleasant, and hardworking. From beginning to end, everything was on time and on budget, even though they discovered some existing issues when the concrete slab was fully exposed. The issues were resolved properly and promptly. Last, but certainly not least, we feel very comfortable with the warranty on the flooring product and the workmanship. We do not anticipate having to use the warranty, but just knowing it is there gives us much peace of mind. If you are looking for quality flooring professionally installed at a reasonable price, you will not be disappointed with Great Lakes.