We had a mixed experience working with Frazee to install new floors in our kitchen. We headed over to Frazee's Hillsborough road location shortly after they opened on a Saturday several weeks ago. There were a few customers there already, and the single sales person working that day was clearly having trouble keeping up with who was waiting for him and the order that customers had arrived in. The first time we talked to him, we felt like we were brushed off, probably because I mentioned that we were looking for a less expensive option. He talked to us for maybe less than a minute. After waiting for much longer, he finally had time for us again and actually spent time talking to us about our options and pricing. We decided to go ahead with having someone come to the house to measure our floors and work up a quote, despite the initial negative experience. Frazee was scheduling a couple of weeks out, but the person they sent to measure arrived on time and was very friendly and courteous. He kindly answered a lot of my naive questions about flooring and it was a great experience overall. My experience talking to this person made me feel much more comfortable about working with Frazee after the bad sales floor experience. We got our quote and paid a deposit of half up front to cover the costs of the materials. We went with Marmoleum composite tiles. The tiles took a week or two longer than expected to come in, but Frazee stayed in touch about the delays and got us scheduled quickly to have the flooring installed. Unfortunately, we had a negative experience with the installation. The floor installer arrived an hour late for the job and then told us he couldn't demo the floor as quoted, but would have to lay the new floors on top of the old ones. We agreed to that and were okay with it because the issue with demo was outside of his control. However, he didn't finish the job by the end of the work day when this was supposed to be a one day job. This was the Friday before Mother's Day, and our refrigerator and range had been moved to our (small) dining room for the floor installation. The installer told us he couldn't come back until Tuesday to finish the job, which was a huge and upsetting surprise to us. We contacted Frazee the next day (Saturday) and they apologized and told us they would try to get someone else out to finish the job before Tuesday, but that never happened. The floor installer told the manager at Frazee that we had asked him to leave instead of staying to finish the job on Friday, which is not true. We actually cancelled my birthday dinner reservations for that evening so that we could be at home for him to finish, but he left before it was done anyway. The work on the floor installation seems to have been done very well, and we are very happy with the flooring materials and how they were installed. However, we were very disappointed by the initial sales experience and the job being left unfinished for several days over a holiday weekend. We had to push Frazee to offer us a discount, and Frazee implied that they shouldn't have to give us one since we might be lying about what happened (rather than their employee not telling the truth). I think Frazee needs to add some more sales people on Saturdays and that our installation experience was probably exceptional and unlikely to occur to someone else. However, I would not use Frazee again or recommend that anyone else use them, either.

My wife and I are looking for flooring. We visited Frazee Carpet and Flooring, and worked with Jason Lambert. Jason is a pro. He is very knowledgeable about the products, and the installation, having worked as an installer. I think you will benefit from a visit to Frazee, and hope you can work with Jason Lambert.