Very helpful customer service

Great service!

Everyone was very helpful in explaining the different floorings, which choices would be a good fit for my house and budget and I could see examples of their many floorings actually done on the showroom floor. Their warranty is very good and they guarantee the price, whether or not they run into problems. No extra costs added. My tile was expected to be torn out in 2 days but turned into a 3rd day because of the roughness underneath. And it didn't cost me more. I had the bad luck of the flooring being ruined on installation by 1 of the 2 installers that worked on my house. It was mostly in the living room and he did almost all of that area. The rest went in fine. S&G sent out a repair specialist but it wasn't repairable. S&G is standing behind their satisfaction guarantee and the living room is going to be redone with new material. The only thing I lost is time and I have a lot of that, thank goodness. The same installer isn't coming back but his boss is, to make sure it's done right. If you want a company who stands behind their products and installers, this is it. They all agreed it needed to be replaced without a big, ugly fight. My neighbor used S&G a few months earlier and everything went without a glitch. I do believe this was an unfortunate incident caused by 1 installer not up to par and not a common problem. Update: The living room floor was reinstalled and is perfect now. I'm quite happy with the results and the fact that S&G made things right for me. They are a very reputable company and stand behind their warranty.