Really doesn't count that's where I work

I had a mixed experience with them. I worked with Dylan. He had been very responsive until the very end. He quoted materials and labor for me, but I was able to find a different installer with more competitive price so I only ordered materials from him. Dylan said since the floor and transitional pieces came from a local distributor, I could return anything I didn't use. They charged me $100 plus tax to deliver the materials to my house, however, the delivery guys didn't properly secure the boxes, 4 boxes of the floor was damaged. Dylan talked to his manager and refunded me the delivery charge and replaced the damaged floor. I was not able to use the transitional piece, so I asked Dylan to return it. It took him 5 days to reply my text and he simply said he couldn't return the transition piece. I reminded him that he said I could return unused materials but I never heard from him again. I guess he got tired of dealing with me.