First, Max Sill, their in-house designer was excellent. His design clearly reflected both his superb vision and his in-depth experiential knowledge. His background as an independent design contractor in NYC was reflected not only in the aesthetics of the project but also on his guidance toward our choices of the right qualities of cabinets and flooring. Max also made valuable suggestions on how to integrate the kitchen design elements throughout the rest of our decor! With respect to the workmanship, we were very pleased with the talent, craftsmanship and dedication of the subcontractors. We were especially pleased with the work of the cabinet, countertop, backsplash and tiler installers and finely the electrician. Our only concern was the length of the overall project relative to the initial timeframe they indicated. We never received a working schedule. Most of the time delay and lack of coordination might have been due to the challenges of the pandemic. While we are sensitive to the unique period of time, we feel had the project manager checked in on our job more frequently and had informed us delays or setbacks it would have reduced the bitter taste we had over the duration of the project. Having said all of the above I would still recommend the organization. The product in the end satisfies all our desires. In hindsight we likely would just be more forceful of receiving a detailed project plan.

I was shopping for a company to gut my existing kitchen, completely changing the layout from flooring to cabinets. Before stopping in, I visited three different kitchen remodeling companies, meeting with their designers and discussing what I wanted. Rochester Flooring Kitchen & Bath was the only company with a designer available to come out within the week. After two consultations with Brendan, he presented his design with the updated layout; he knocked it out of the park! I could not believe how thorough he was with the design plan; he also gave costs on the spot after some minor tweaks. Not to mention he nailed the design style I wanted, and I was only going to have to work with one company for the entire project, which was a huge selling point to me. The project did start later than expected, but it was worth the wait. Brendan and Ebenezer were fantastic to work with throughout, quickly addressing any concerns or questions I had. Towards the end of the project, there were days both of these guys were here doing the work to keep things moving forward. I can not say enough about how amazing the two of them were to work with!! I highly recommend Brendan and the team at Rochester Flooring Kitchen & Bath. I look forward to working with them again in the future!

If I were to be rating the company based on the installers alone you would have received 4.5 stars. Mr. Rizzo and his team did a beautiful job on our floor , were attentive to the details and addressed concerns we shared with them, making immediate repairs without complaints or arguments. They demonstrated flexibility, hard work, and problem solving skills. They were a joy to have in our home. The reason for three stars is the poor communication that occurred after our order was placed. Examples of the miscommunications: - We were initially told it would be a two day job the week of the scheduled installation we were told it would be a 3-4 day job. This resulted in us having to cancel a weekend trip to make it work. - Installers were not provided the accurate information on the type of kitchen floor we had which required even more time to remove. - We were not told we needed to provide a dumpster and/or dumpster bags. If we were, we forgot as we had to wait three months after we ordered to install. - We were told to expect a phone call prior to installers showing up and there was no phone call. -The young lady on the phone was also under the impression that we were removing all of the flooring ourselves, which we were not. Thankfully she did mention that on the phone so that we could clarify. My recommendations going forward is to improve your overall communication with all parties involved. One week before the scheduled installation you should reach out to the customer and remind them of what they need to do to prepare (dumpster/dumpster bags, what they agreed to remove, cover counters with sheets or towels if you are removing tile and/or composite flooring there will be a lot of dust). In Summary, Kudos to Mr. Rizzo and his installation team, you do beautiful work. Customer Service please work on your communication with the customers and the installers to ensure a positive experience.