We chose Rochester Flooring Kitchen and Bath (RFKB) due to work they did on three previous flooring projects. This project was a complete kitchen remodel. While no project is completed without some issues, RFKB addressed our concerns and provided solutions. Communication was good, although a few issues took some modest prodding to ensure work was addressed. Now that the project is complete, we absolutely LOVE our new kitchen!
Our designer was Kristen. She was attentive and patient at listening to what we wanted. When we didn't know exactly what we wanted, she presented options and helped us decide on a final plan. She worked with us to finalize our project, even when our vision was slightly different than her design suggestions. This was a complete gut-and-rebuild, so we needed to select everything. When it came to appliances, RFKB provided advice on where to get the best price. All they asked for were model numbers for the refrigerator, dishwasher, and disposer unit to ensure they would fit in our chosen plan.
We liked that RFKB has the granite slabs on the showroom floor. My wife and I were able to select the slab we liked. Being able to see the slab became hugely helpful when choosing flooring and tile. Kristen took the flooring and tile samples to the slab, and this helped us select what worked with the colors in the granite veining.
The project was estimated to start in August. RFKB called and asked if they could start the project weeks earlier than originally projected.
During the project, we requested changes, and Kristin was great at accommodating these requests. Some of these resulted in an additional charge, and we had no problem with this. RFKB is a business, and we felt the additional charges were reasonable. On one occasion, they made a minor modification without charging extra, and we appreciated that.
As for the workmanship, we were very pleased with the various teams that completed the work. The project lead was Ebenezer, and he was superb to work with! Super friendly and completed work efficiently with, at times, a creative solution. The electrician was particularly impressive. This fellow (Bogdan) was running up and downstairs countless times all day long. I work from home, and when I came up later in the day, I was amazed at the quantity of work he had completed. Before he started work, he pulled me out of my office, and we spent upwards of an hour talking through all the electrical. This proved quite valuable because my wife and I had a specific vision for how the electric would work in the kitchen. This level of detail wasn't anything the designer would have been able to cover. One thing we wanted was additional receptacles on all the counters. He found ways to give us more than we wanted without adding additional costs to the project. This guy was a huge asset!
The cabinet installers completed their work in a few days without any problems. Each day, they cleaned up after themselves, and at no time did we notice any excessive breaks or quitting early. They arrived on time and worked a full day, sometimes longer than I expected. Granite installation occurred a few weeks after the counters were installed, which is normal. Installation happened quickly and smoothly. They even provided a temporary makeshift sink so we could use the kitchen while waiting for the counters to be fabricated. They provided an old sink removed from a prior demolition, so it wasn't pretty, but it was functional and so appreciated! Having no running water, the kitchen would have been useless while waiting for the counters.
If you're considering using RFKB for your kitchen remodel, I'd suggest visiting the showroom and working with a designer to scope your project and get a cost estimate. You'll read some reviews here of unhappy customers. Read these and decide if these complaints are a showstopper for you. We can only tell you our experience, which was very good. This is the fourth project we've had completed, and I'd have no hesitation using RFKB again for future projects.
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