The Floor Store


Hours
Open Today 9:00 - 6:00 PM

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

9:00 AM - 6:00 PM

9:00 AM - 6:00 PM

9:00 AM - 6:00 PM

9:00 AM - 6:00 PM

9:00 AM - 6:00 PM

9:00 AM - 6:00 PM


We Offer
What we offer

1825 E Germann Rd. #6, Chandler, AZ 85286


Reviews

Here's what our customers have to say!

Ann Webster

Posted on Google

Published Dec 16, 2022

The Floor store was amazing to work with and really helped me out in a pinch! Thank you for being so happy to help me, listening to what I wanted and understanding my needs. You guys are awesome!

David Cheney

Posted on Google

Published Dec 12, 2022

Any business can provide great service when a purchase, installation, etc., is going well. However, it's when a challenge arises out of the normal scope of business that service, communication, and follow-up can fall apart, which negatively impacts the overall buying experience. It's in situations like these that true customer oriented businesses excel and thrive. In our case, we planned on replacing the floor tile in almost our entire home. Our initial contact was with Greg who did an excellent job of patiently matching tile in the color and style with our needs and desires. We were able to take home multiple samples of tile to see how they would look in our home for a few days at a time with no problem, and Greg was very responsive and professional as he worked through any questions or concerns we had prior to making a decision and placing an order. The challenges began when our special order tile was being installed and it was found to be defective after it had been partially installed in one room of our home. When the Floor Store's installers found the imperfection, they immediately stopped work and contacted us to let us know. We contacted Greg who let us know the owners were also made aware and had already contacted the supplier to notify them of the problem and to expedite replacement tile. Once received, the folks at the Floor Store pre-inspected the tile to insure there were no defects prior to sending it to our home for installation, which took place immediately upon receipt. Throughout all of this, we were kept in the loop as to the status of the order, the delivery date, and how quickly installation would take place in a very professional and courteous manner. Which gave us the confidence that we would be taken care of to the best of their ability during a time that was very stressful and disruptive in our lives. I really don't believe most businesses would have stopped work mid-stream and then taken the time to notify us that a defect was found. The work would have continued with the hopes the consumer doesn't catch it, which in our case would have been a total disaster if the entire home had been retiled before the problem was identified. The folks at the Floor Store took a risk by notifying us early on, which as stressful as it was, we appreciated very much, and then they worked to make the rest of the transaction go as smoothly and professionally as possible, which we commend them for. In the end the new flooring that the Floor Store installed is absolutely beautiful! It is an absolute art to install a tile with many grains and accents in a manner that flows through the home rather than in a choppy manner where each individual tile stands out from the others. The Floor Store's installers have that natural artistic expression and patience to make a floor a work of art. As stressful as this experience was at times, we are very appreciative of the professionalism, customer care, and understanding the folks at the Floor Store conveyed to us throughout the purchase and final installation of our floor tile. Like others have said in their reviews, they care about their customers and we would highly recommend them.

Mary Johnston

Posted on Google

Published Dec 05, 2022

Our experience with The Floor Store was outstanding! We had an issue with a product they installed a while back and they followed through to resolve it in a very fair and timely manner. Marla went above and beyond to ensure our complete satisfaction. Every employee we talked to provided great customer service and were very accommodating. We couldn’t have asked for a better outcome!

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The Floor Store