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CC Carpet

Open Today 9:00 - 6:00 PM








9:00 AM - 6:00 PM

9:00 AM - 6:00 PM

9:00 AM - 6:00 PM

9:00 AM - 6:00 PM

9:00 AM - 6:00 PM

9:00 AM - 5:00 PM

1:00 PM - 5:00 PM

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What we offer

Save up to $500

305 S Central Expressway, Richardson, TX 75080

Save up to $500


Here's what our customers have to say!

Crystal Crosby

Posted on Google

Published May 02, 2020

I contracted with CC Carpet to have vinyl plank flooring installed at my home. The flooring was as I expected. However there were some issues that I noticed after the work was completed. First, there was no attempt to protect my property from the dust from the installers prepping the floor for the install. All of my kitchen appliances and countertops had dust all over them. Also, dust got on my furniture and the installers only did a surface cleaning to remove the dust so there was still a good amount of dust left on my property when the installers left. Second, I noticed the moulding finishes did not appear to have been done correctly. Lastly, I requested and paid extra for the flooring to be undercut around my fireplace so moulding didn't have to be used and this was not done properly either. I contacted CC Carpet the first time when I noticed my pocket door was off track. They sent someone out promptly to fix my door. The repairer was very professional. I reached out to CC Carpet again regarding the moulding finishes and the fireplace issue. Again they had someone come out to do repairs. The repairer had to basically redo all of the moulding. Additionally, they also ended up having to do moulding around the fireplace as they were unable to correct the initial install problem of the undercutting. I contacted CC Carpet once again to request reimbursement of the extra monies paid for the undercutting of the fireplace since it wasn't done. I was contacted by CC Carpet and told I would receive a partial reimbursement as they deducted for the moulding they ended up having to put around the fireplace in lieu of being able to correct the undercutting. I requested clarification as I did not understand how I was not receiving a full reimbursement in light of the fact I did not receive the service I had contracted. I was contacted by the sales representative, Erick, who I had worked with when I contracted the job. Erick advised he had been unaware of my prior issues. He informed me that when undercutting could not be done that moulding has to be used. I was not made aware of this fact even though I had already been charged but he still felt that I should be charged for the material because I "wasn't out any money." I disagree with Erick's final conclusion and feel this is a customer service issue. I had to contact their office numerous times to have repairs done. After contacting them so many times to correct their mistakes charging me for the materials for the repair is unacceptable in my opinion.

Mike & Alana

Posted on Our Website

Published Mar 30, 2020

Erick, our salesman, was very professional and knowledgeable. He explained every detail of the different options of flooring that he presented. He also explained what we could expect for the installation. We will definitely contact him again in the near future.

Millie and Henry Vinson

Posted on Our Website

Published Mar 15, 2020

Excellent service, price and installation! Recarpeted our entire upstairs and stairs. Would highly recommend!

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