I had a leak in a pipe and the carpet that S&G installed a little more than 4 years ago got wet in an area of my master bedroom. I called Brian at the Pleasant Hill store and he made some calls and got me scheduled to have the wet pad removed and replaced, the carpet restretched and the for S&G Carpet Cleaning to come and clean the area. I paid a minimum service charge and everything worked out well. Great customer service and nice people to work with.