It was a pleasure working with O'Briens. My salesman Craig not only educated me about top-down bottom-up blinds, making it easy to decide what I wanted, but he also did the install himself (on a Sunday and in less than an hour). Plus in an apple to apple competition they beat out the discount blind company on price. For the quality of service and goods received I would have gone with O'Briens even if the discount outfit had beat them by a bit on price.