This is the 3rd project Discount Floors/Design Superstore has completed for us. Overall, we are very happy with the end product. There were a few wrinkles along the way, which we didn't experience on our first two projects. The accent tile for the shower came in and was a totally different shade than the samples in the store. We scrambled and changed the pattern, they ordered more product and made it work. I think I like this better than the original plan anyways. Well, the first installer was not up to par. They had supervisors in the field checking on the project daily. So DS fired the first installer and brought in a new crew. I am so thankful that they stopped the work, ripped some tile out, and came back in with an installer to correct everything. Like I said, there were a couple issues, but every time Discount Floors did the right thing and fixed the problem as quickly as possible. Nothing but positive things to say about the granite department, they are organized and efficient.

My whole experience with Design superstore from start to finish was top notch Lesa Garth went out of her way to make us happy and provided exceptional customer service . The scheduler Pam Stone Was courteous and prompt in her communication.The 2 young men who came out to do the install, I cannot remember their names, were some of the most polite , Professional guys that I’ve ever had the pleasure to work with. Not to mention The install was done beautifully. Because of our design there had to be a seam in a pretty obvious place yet he managed to make it disappear completely. I highly recommend this company and the team that works for them!

Incredible experience from start to finish for first time flooring customers! Every person on staff we spoke with was accommodating and understanding and made sure the final product was delivered and installed within our timeline. Ruben did a great job installing and we were very impressed by the speed of the project with no hangups. Will definitely use them again for future projects!