Updated…I’m happy to say that given everything that has happened with our transaction, management is making things right with us. It’s been a little bit of a mess but it’s nice to know that we are valued customers and are being treated appropriately. We are thankful for the rush work that is being done to get us to the finish line on this part. We have had the absolute worst customer service! I generally do not leave bad reviews but just couldn’t not say anything. 1) the sales person “wrote the wrong day down” to come and measure for flooring 2) we asked for an itemize statement to be emailed to us 4 times over 2 week period …NEVER got it had to call and have it verbally given to us. We were told one price for the pad but then what was on the quote was another price…3) price of the carpet then jumped $2/sg foot while we were waiting for that itemized statement to be sent…4) we were told carpet was in stock and would be here in 2 weeks and then 10 days after for install. That was over 3 months ago. We specifically pick this because we would have it installed in time to rent the house out for the rally. We are now out $6000. 5) MULTIPLE times was told that we would be getting a call back on status and NEVER did. Any one of these incidents I can over look 100% and even the push back on carpet as I understand it’s out of their control, but all of this combined is just over the top! I was spoken to very rudely on the phone when I would call yo check on the status.

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