Our installer, Scott, did a wonderful job and we couldn't be happier with the results. We were however, disappointed to see he was the only person to work on the flooring when our contract said 2 because we paid extra to have your people move the furniture. As a result we were inclined to help move the refrigerator, washer, dryer, dining room and living room furniture. For this reason we feel there is some type of refund due on that service.