FA went beyond the call at every point: 1) Tile sample - Dal Tile couldn’t get locally, FA stepped in with their contacts and had it shipped from Dallas in 2 days. 2) Install - arrived at appointed day/time, masks on, and completed the work in 1/2 day less. Everything was moved or protected, and installers went over all previously made decisions just in case there had been a change. 3) Finishing pieces - we didn’t have the floor stain for the transition strip, but FA went to a nearby store and matched the color, so we didn’t have to wait a week for the job to be completed. 4) follow up - we noticed a few blemishes on the wood base re-installed, and FA manager came out and sanded/painted himself, made sure we were happy.