FA went beyond the call at every point: 1) Tile sample - Dal Tile couldn’t get locally, FA stepped in with their contacts and had it shipped from Dallas in 2 days. 2) Install - arrived at appointed day/time, masks on, and completed the work in 1/2 day less. Everything was moved or protected, and installers went over all previously made decisions just in case there had been a change. 3) Finishing pieces - we didn’t have the floor stain for the transition strip, but FA went to a nearby store and matched the color, so we didn’t have to wait a week for the job to be completed. 4) follow up - we noticed a few blemishes on the wood base re-installed, and FA manager came out and sanded/painted himself, made sure we were happy.

I thoroughly enjoyed my experience with Flooring America! I’m a first time home owner and I was looking to make cosmetic changes but not break the bank. The customer service at Flooring America was fantastic! They were transparent and honest with me about pricing. They helped me to find the perfect floors that fit my budget. The crew who came to install were incredibly professional, communicative and transparent. They kept me updated on the timeline and called to check in daily. They did great work and I love my new floors! Highly recommend!