Russel in sales is great!

We had a super experience today when we dropped in to select carpet for a house located in a different state. They understood from the start there would be no chance of a sale for their store, but they still provided us with their full attention and very helpful inputs, enabling us to select exactly what we needed. This is the store to go to!

Working with O’Krent Floors has been fantastic. We had been planning to replace the initial, builder carpet upstairs (playroom and kids’ rooms) with some kind of new flooring and had visited at several flooring and home improvement stores to explore our options. It was difficult to understand the differences in flooring types and the pros/cons of each. Once we went to O'Krent Floors, everything became so much easier. The staff were polite and helpful, and the salesperson was informative and patient in explaining all the details. We worked with Jason, who took his time showing us different flooring options, including the various types, qualities, and pricing tiers. He helped us find several great choices with beautiful wood designs and colors that matched our taste. It was also much easier to see and feel the different brands / models in their amazing showroom. We were able to pull out large samples and compare the color, and texture, eliminating the guesswork needed with the tiny samples and pictures at home improvement stores. Speaking of the showroom, it even has a kids’ playroom, which kept the kids occupied and was very appreciated by the adults. Jason was professional and courteous, addressing our budget / pricing questions and concerns with great thoughtfulness – we really got the sense that he was interested in helping us find the best product for us and our home, and not just pushing a sale. After we made our selection, Jason clearly and simply explained the process and timeline for ordering and home delivery. He was always available to answer other questions that came up, and even called us per-emptively to address a potential issue with part of our order. The new floor is installed now and looks great. We feel confident knowing we got a quality product at a fair price, and we’re happy we were able to do so with a local family business. Do yourself a favor and go to O’Krent’s first.