Wow, what a great experience with O'Krent Floors! Linda was an absolute pleasure to work with. She wasn't pushy and made sure I loved what I picked out. Unfortunately, COVID prevented us from buying earlier this year, but she didn't try to raise our prices when we were ready to purchase in November. The installation team was phenomenal! Jesse and his guys did a fantastic job on our floors and stairs! They took their time, made sure we liked what they were doing, and made requested changes without pushback. We ran into a few issues with our subflooring, but they did their best to address the issues without involving a third party that would have cost us money.
EDIT: I deducted one star because we received a bill after the job was done, that we were not expecting. After the initial shock, and a few conversations, it came down to a breakdown in communication. If you have never changed out floors before, be aware that the amount of prep work the subfloor may need is unknown until it is exposed. Due to the holiday season and a need to have the floors completed quickly, the explanation of potential additional charges slipped through the cracks. You will encounter this variable with most flooring companies, if not all. O'Krent Floors made sure we were satisfied with the outcome of the floor and the bill, which is why we still recommend them!