Some years ago we bought a Dutailier glider since they were the local dealer. We had to order it in order to get the exact configuration. The buying experience was very good.
I recently stopped in to look at some flooring. They had most of the lights off in that area of the store when I arrived, but they did turn them on for me. They had the Mannington LVT that I wanted to look at on display, so that was nice. They have a decent selection of other flooring too.
I realize Rufener's is a small local retailer that is likely struggling like so many others. But they really need to invest some money in good LED lighting, something with a high CRI so you can get a real idea of colors. Their old HID lighting makes it impossible to get a true feel for the colors of their wares.