I give 5 stars to the service and selection of The Floor Store. My sales rep, Alex Cruise, was very helpful, professional and courteous. He made the transaction a breeze from start to finish! The selection in the store was far better than I had seen elsewhere (and I did shop around). Their prices are much better than I expected. The installers were on time and did a beautiful job. By the way, I was referred to The Floor Store by my contractor friend who remodels luxury homes. I am in love with my floor and have recommended this company to all of my friends. 5 stars easily!

Good food

I cannot say enough about the excellent service and the integrity of the folks who run the Floor Store in Concord. Stephanie, our sales person, made the experience a pleasure. Unexpectedly I had a hypersensitive reaction to the normal off-gassing of the carpet. From the very beginning there was no question from anyone that the carpet be removed and replaced with alternative flooring. The money spent on the carpet was automatically credited toward the new flooring and Stephanie help me find hardwood that would blend with the other hardwood in the house. Had we used a big box store to recarpet our bedrooms I know it would not have gone the way it did. I was not interrogated as to whether or not my reaction to the carpet was true or false. The Floor Store management and Stephanie were 100% focused on our satisfaction with my health and finding new flooring for our home. It felt as if I was dealing with an old-fashioned family business who's success was always based on excellent customer service.