I am working with a designer to update my second floor. She recommended a carpet from a wholesale company. I visited Roberts to explore other options and to gather more information about carpet types and cost. David was extremely helpful and friendly - learned way more about carpet from him vs the design folks. He knows his stuff, did not try to upsell. He even volunteered to come measure my space knowing that I had other connections. The Roberts quote was delivered quickly and was very competitive. Although I may need to ultimatelly use the company my designer prefers, I was very pleased with this experience. Next time I will shop Roberts first and ask for David!