We had a great experience with RiteRug. Vida was our sales representative at the Westerville store. She immediately introduced us to several carpet samples, and it did not take long to pick out one we liked. She stopped by the next day to take measurements, and thoroughly explained how the sales process works so there were not any surprises. The carpet was installed 4 days later, and we could not be happier with our purchase. The install took approximately 5 hours total for removal and installation of almost 1,000 square feet. The process was very easy from beginning to the end, and the new carpet looks excellent in our home!