They gave me an ETA on the flooring shipment of about 3-4 weeks out and gave me a happy update after 2 weeks that it was expected early☺️. Very professional, responsible and cheerful every time I called for an update. My only ask is that they tell clients ahead of time about their 2-1/2% up charge if using a credit or debit card. I would have brought my checkbook, if I had known it would save me ~$100.