My wife and I purchased a top of the line rug (lifetime stain warranty) for 2 bedrooms and a flight of stairs about 4 years ago. This past summer, something (not sure what happened) stained the rug about the size of a half dollar. Had it professionally cleaned to no avail. Brought my concern to the sales rep, Steve Gonzalez, who walked us through the process of placing a claim with the manufacturer, Shaw. Steve worked as our advocate and was able to get our rug replaced under the warranty. Steve is knowledgeable, responsive and a pleasure to work with. I would recommend Carpets and More if you’re looking for quality flooring.