My wife and I purchased a top of the line rug (lifetime stain warranty) for 2 bedrooms and a flight of stairs about 4 years ago. This past summer, something (not sure what happened) stained the rug about the size of a half dollar. Had it professionally cleaned to no avail. Brought my concern to the sales rep, Steve Gonzalez, who walked us through the process of placing a claim with the manufacturer, Shaw. Steve worked as our advocate and was able to get our rug replaced under the warranty. Steve is knowledgeable, responsive and a pleasure to work with. I would recommend Carpets and More if you’re looking for quality flooring.

My new floors look Great! I'm updating my review to reflect the Excellent customer service I received from Mark and John. There was an issue but once they became involved it was resolved quickly and professionally. Thanks again guys!

Carpets and More, East Brunswick always does an exceptional job. I just surprised my parents with a new kitchen floor. They love it! Mark is a pleasure to work with and always goes above and beyond. Thanks!! Dominic