I saw my friend's beautiful bamboo hardwood floors in her beautiful Palo Alto house. They bought them from San Carlos Floor Store for a great price. I checked out many other stores until that day and I could not find anything that I liked so much at such a reasonable price. The price was unbeatable and the color+ quality was great. The next day, I went to San Carlos Floor Store and put payment of $ 75.00 ( counts towards your materials later) right away so that Patrick could come and measure my house. Patrick is amazing, so much fun to work with, and gave me his opinion about not covering the closets; that's honesty! His measurement was accurate. I only had one box left after the installation and that's exactly what one wants. I got my first estimate from one of the sales associates and then Jennifer, the store manager, worked with me thoroughly. It was a pleasure working with Jennifer. She has great people skills and is a strong problem solver. Another branch store is only one mile away from my house; she facilitated my materials pick up from that store and I saved time and money. Jennifer went above and beyond during my project and I told her that her middle name should be customer delight. She is an expert in her store and shared her knowledge with me generously. She owns any challenge. You can hear the smile in her voice and it is contagious. I bet she brings customers back to the store after the first experience with her accountability. I made a huge mistake by not agreeing to the Floor Store own the full project and use their services for labor. I used an independent contractor. Jennifer heard my experience with the contractor and is supportive of me even though it does not bring a dime to her account. She is that strong customer advocate; it is all about customer care and delight. When I buy my materials from the store next time, I am making sure that they are also installing. I am not buying anything from any other brand after this experience. Thank you for being there, Jennifer.