Katie is wonderful in sales -- helpful and understanding. Frankly, she's the main reason I keep coming back. But the installs are a crapshoot. A few bedrooms and living room carpet went very well. But the kitchen has been problematic twice. The warehouse has shorted installers, adding hours to installs.Both times my kitchen was done, I've had to have people return to fix problems. I had a light switch broken, dents, popping tiles. To their credit, they did pay for the repairs, and Katie was on the ball every time there was a problem. I have an expensive purchase for my downstairs I've priced out there, and would like to order, but I'm not sure what to expect. Excellent products & selection, a few very good & knowledgable salespeople, but I just never know what will happen with installation.

The process of shopping for a new floor could not have been easier! Cathie was the one who helped us from start to finish. She made every step of the process, easy and 100% about us! She also completely went out of her way to “customize” our quote to fit our budget yet not sacrifice quality. We truly were blessed to have such an easy process, great value, great communication. Thanks for the service and floor.

Cathie was our sales rep and she was very knowledgeable as well as personable. I would highly recommend this shopping experience.