Design Superstore


Hours
Open Today 8:00 - 5:00 PM

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8:00 AM - 5:00 PM

8:00 AM - 5:00 PM

8:00 AM - 5:00 PM

8:00 AM - 5:00 PM

8:00 AM - 5:00 PM

8:00 AM - 5:00 PM

8:00 AM - 5:00 PM


We Offer
What we offer

5506 Franklin Ave, Waco, TX 76710


Reviews

Here's what our customers have to say!

Erika Pringle

Posted on Google

Published Feb 26, 2020

What drew me to Design Superstore for my bathroom remodel was their amazing selection of kitchen, bathroom and floor tile; also stone (marble, granite, etc) counter surfaces. Unfortunately, I had several problems during the project. I feel the problems with tile could have been avoided by verifying my selected tiles were available and were displayed accurately on the tile sample board. My suggestion to customers in love with their selections is, to avoid disappointment and delays, have your sales associate verify the sample is still available and is a true depiction of what will arrive. My biggest disappointment with the project occurred when my gorgeous granite broke during processing. Apparently breakage is rare and a side effect of having selected a piece of granite that had unique characteristics. That being said, the Team at Design Superstore, and I mean TEAM, were eager to make things right. They really exceeded my expectations in this regard. It is busy location and I did have to wait often for my sales associate but someone always greeted me and offered to help in his absence. Maybe this could be resolved if they had more associates?

karen minor

Posted on Google

Published Feb 12, 2020

Excellent customer service. They were in constant contact with us after the sale at the end of December. We received a call to confirm the first appointment to do a rough measurement and he was right on time. We received a call to confirm the second appointment to do the laser measurement and he was right on time also. We received the third call to confirm the appointment to install the granite. The morning of the install, we received a call from the guys that they were running about 20 minutes late. They arrived exactly when they said. The guys were very professional and answered any questions we asked. We were very surprised when they put up a plastic wall to contain the dust when they cut the hole for the sink. Everyone was very professional and knowledgeable from purchase to installation. The timeline from purchase to installation was about a month. We highly recommend Design Superstore. Thank you, David and Karen Minor

Chelsea Hutchens

Posted on Google

Published Jan 10, 2020

Can't stop raving about this place! I'd been shopping flooring and quartz counters for my personal home for a while at Lowe's and a number of retailers online. After about 10 trips to Lowe's and a combined total of ZERO answers to my questions on their products, a customer in their store actually stopped me while browsing quartz (20 minutes total, unassisted) and told me about Design Superstore and how much better their prices and service are. I went for a visit same day, and was greeted by their wonderful front desk staff. They got my name, encouraged me to browse around and let me know they'd send a sales person my way asap. I headed to the quartz section and never looked back! Carl was my salesperson and was amazing from start to finish. The prices were about half the cost of what I was looking at at Lowe's and included installation. No nickle and diming on every little thing and I really appreciated Carl's knowledge on the product. BUT it didn't stop there! He's trained all over the store and proceeded to help me find my Luxury Vinyl Plank as well! When I had a question regarding flooring, he even got the brand rep on the phone to give the most thorough answer. I never felt like he was "selling" to me, just a friendly guy, giving good advice and knowledge. I loved getting an assigned salesperson that answered to all of my questions, loved that they have such a huge selection of EVERYTHING, and the prices are awesome. Got my floors and they're awesome, awaiting my counters but no doubt they are too. :) I've told everyone about Design Superstore and Carl and will continue to sing their praises to my clients for a long time to come. Thanks Carl!

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