7608 Oswego Rd Suite 13, Liverpool, NY 13090
Posted on Google
Published Jul 03, 2021
We chose Tile and Carpet on a recommendation from our neighbor and also the high reviews online The salespeople were informative, professional and friendly The problem we had was with the installation This job was a small rental condo that we were renovating for sale There were many delays, interruptions and shoddy workmanship Many excuses were made because the installer was working multiple jobs at the same time we were told the job would be complete in 3 days and it took over a month Upon inspection much of the work was done incorrectly and not with excellence every attempt by the installer to correct just made things worse The completed job was not worth the money were had agreed upon We were extremely distraught and disappointed We had to make multiple calls to management to advise and assist us with these issues Finally after several weeks the Manager of the installation was kind enough to come to the site and evaluate our concerns, he made the necessary correction by sending someone who was experienced and able to correct the previous work done. most likely their best workers are used for their larger home jobs and the smaller jobs are regarded differently I do hope they train or review the installer they sent us as he needs significant improvement if the company motto is excellence.
Posted on Google
Published May 27, 2021
1st of all I would like to thank Tom for helping us pick out our flooring for our kitchen and our Three bathrooms. He has the patience of a Saint. We really did not know what type of flooring we wanted for our kitchen and bathrooms so he worked with us for over an hour . The people that installed the flooring were absolutely wonderful. They did such a great job that we went back to see Tom and ordered flooring for our living Room and dining Room. We can't wait to see How beautiful it's going to look.Thanks again for your professionalism and superiorWorkmanship with your crew.