My salesman Yomi was amazing! He was very attentive, professional and understood my furniture requirements. When I finally got a tech dispatched, Tom came to service my furniture and was helpful, courteous and efficient. Customer service after purchase, however, is hard to reach. Left a message on the customer service line and no one returned my call. Then it started ringing to a full mailbox. Sent an email from the Haynes website & got a text saying an agent will reach out shortly. Shortly was days later. Not sure if it’s an understaffing issue, but the amount of time it takes to reach customer service really needs improvement.