Heather was absolutely wonderful!! She had helped my wife with several rugs in our home already - so we went back to her for an additional item for our newly built barn. Awesome customer service, very knowledgeable and very helpful. Also I gave them a wrong rug measurement so I had to take it back to be redone and they are turning it around in 1 day for me. I have worked in retail for over 37 years so I have had a lot of great people work on my teams before - but I would be proud to have Heather any day. This company is very fortunate to have such a talent!! Dwayne