3130 Columbia Avenue, Lancaster, PA 17603
Posted on Google
Published Jun 29, 2021
Very good customer service in the store with explaining our options and types of flooring. The vinyl plank we selected looks great. Martin's installer was very good and professional. They coordinated a plumber to remove and re-install a toilet as needed for the flooring project with no issues. Highly recommend Martin's and sales associate Tim S.
Posted on Google
Published Jun 25, 2021
Final Update: 6/21: Floor complete and satisfied with the overall job. Thank you Martin's for making us feel like we matter. This was a process and would have been remained a lower rating had not been for Martin's upper management. Thank you! Update 5/28: Martin's has been very responsive since the original review and can say that so far I am pleased with their willingness to amend our concerns. Further update to follow. Purchased flooring in March. Installed on May 7th. We like the flooring product. The two installers who did the main work were diligent workers. What we are not happy with is Martin's overall customer service and concern for their customers. Multiple conversations with sales person seemed to always fall on deaf ears, from the ordering process, to the details of the quote to the follow up after the install. Even sent pictures to her of what we were not happy with but have heard nothing back from her. Nothing but a bill to pay what we owed. Well, it's paid. Can't say that I would be recommending Martin's to others. Very disappointed with our experience. Update 5/28: Martin's has been very responsive since the original review and can say that so far I am pleased with their willingness to amend our concerns. Further update to follow.