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KaraStep Choice Warranty

We invite you to experience the difference KaraStep Choice can make in your home. Ask your dealer for a test walk and feel the comfort and luxury that KaraStep Choice brings to every carpet.

KaraStan "LIFE OF HOME" No-Nonsense Warranty

Karastan® warrants the original purchaser that KaraStep Choice carpet cushion will be free from defects and resilient in the original residential wall-to-wall installation for as long as you own and reside in your home. If it fails to do this, we will replace the cushion free of charge including labor charges.

Purchase KaraStep Choice in combination with Karastan carpets and the performance warranty on your carpet will be upgraded.

"LIFE OF HOME" No-Nonsense Warranty

KaraStep Choice is warranted by Karastan to the original retail purchaser to be free from manufacturing defects in workmanship in both materials and manufacturing as long as it remains installed beneath the original carpet and both carpet and cushion are maintained according to manufacturer specifications. Installation includes use on any hard, flat, smooth or solid surface.

If your KaraStep Choice cushion fails to meet Karastan performance standards, Karastan will replace your cushion with a product of at least equal value to include shipping, reasonable cost of labor and carpet reinstallation costs.

This warranty does not apply to KaraStep Choice used in institutional or commercial settings or any publicly owned building.

No warranty is made with regard to performance or condition of any carpet. Refer to your carpet manufacturer’s warranty, if necessary.

This warranty gives you specific legal rights and possibly other rights, which vary from state to state.

Enhanced Full Performance Warranty

When KaraStep Choice is purchased in combination with Karastan carpet the performance warranty on your carpet is upgraded.

All Karastan carpets come with a consumer assurance warranty. These warranties cover such things as wear, staining, texture retention and manufacturing defects. The specific time periods vary by product and construction. It’s important to read the specific carpet warranty as indicated on the Karastan carpet label.

Our exclusive 7-year Full Performance Warranty applies to Karastan branded carpets that carry a wear warranty, and are installed over Karastan cushions. Our Full Performance Warranty applies to the first 7 years of proration on Karastan carpet wear usage as outlined in the chart below:

Normal Wear Warranty Karastan Carpet*

  • Year 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10-20

Full-Performance Coverage: KaraStep Choice Carpet Cushion

  • 100%
  • 100%
  • 100%
  • 100%
  • 100%
  • 100%
  • 100%
  • 30%
  • 20%
  • 10%

Our exclusive Enhanced Full Performance Warranty program provides upfront benefit to any customer who purchases our Karastan branded carpet and Karastan cushion. Some Karastan carpets carry additional warranties provided by the fiber and stain protection producers. These warranties are not extended and take precedence over Karastan warranties and should be submitted directly to them. Consult your authorized Karastan dealer for specific warranty details and procedures regarding warranty service. All specific warranties are subject to the definitions described in the Karastan Residential Consumer Warranty Brochure.

*Carpets made from wool fiber are excluded. Please refer to Karastan Consumer Assurance warranty book for details on carpets made from wool.

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